Privacy Policy

AGL Surfaces (“AGL,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through this website, how we use and protect it, and the choices available to you. By using this website, you agree to the practices described here.

AGL Surfaces is based in Stoney Creek, Ontario, Canada. We handle personal information in a manner consistent with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law.

Information We Collect

We only collect personal information that you choose to provide, or that is necessary to operate this website. This may include:

• Contact details you submit through our forms — such as your name, email address, telephone number, company, and any message content.
• Newsletter sign-ups — the email address you provide to receive launches, news, and collaboration updates.
• Technical data automatically collected by our hosting provider for security and performance, such as IP address, browser type, and pages visited.

We do not knowingly collect personal information from anyone under the age of majority in their province or territory of residence.

How We Use Your Information

We use the personal information you provide to:

• Respond to your inquiries and provide the information, samples, or consultations you request;
• Send newsletters and updates you have asked to receive;
• Support architects, designers, fabricators, builders, and other partners working with our materials;
• Operate, maintain, and improve this website and our services;
• Comply with legal obligations.

Consent

By submitting your information, you consent to its collection and use as described in this policy. Where we send marketing communications, we do so in accordance with Canada’s Anti-Spam Legislation (CASL): we obtain consent, identify ourselves, and include an unsubscribe option in every commercial email. You may withdraw your consent at any time (see Your Choices).

Cookies & Analytics

This website may use cookies and similar technologies to remember preferences and understand how the site is used. You can set your browser to refuse cookies or alert you when cookies are being sent; some features of the site may not function properly if you do. If we use third-party analytics, those providers process limited technical data on our behalf under their own privacy terms.

How We Share Information

We do not sell your personal information. We may share it only:

• With trusted service providers (such as our website host, email/newsletter platform, and form tools) who process information on our behalf and are bound to protect it;
• Where required by law, regulation, legal process, or to protect our rights, safety, or property;
• In connection with a business transaction such as a merger or acquisition, subject to this policy.

Imagery & Third-Party Materials

Photography, renderings, material imagery, and other visual assets on this website are either owned by AGL Surfaces or used with the permission of their respective manufacturers, suppliers, photographers, or other rights holders. These assets are provided to AGL for the purpose of presenting the materials and surfaces in our curated portfolio. They remain the property of their respective owners and are protected by copyright and other intellectual-property rights. Nothing on this website grants you any license or right to copy, download, reproduce, distribute, or otherwise use these images or materials without the prior written permission of AGL Surfaces and, where applicable, the relevant rights holder.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfill the purposes described here or as required by law.

Your Choices & Rights

You may, subject to applicable law:

• Unsubscribe from our emails at any time using the link in any message;
• Request access to the personal information we hold about you;
• Request correction of inaccurate information, or ask that we delete information where appropriate;
• Withdraw your consent to our continued use of your information.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Third-Party Links

This website may link to external sites we do not control. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the “Last updated” date at the top of this page. Your continued use of the website after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

AGL Surfaces
Stoney Creek, Ontario, Canada
Telephone: 1 (877) 884-7277
Email: solutions@aglsurfaces.com